Frequently Asked Questions

What is the difference between backing materials?

Click here to see the differences between Metal Frame, Black Backing, and Clear Backing.

Is there any cost to maintaining a neon sign?

No, our neon signs require no maintenance. You won’t need to worry about batteries, bulb replacements, or glass repairs. Our signs are high-quality and more energy-efficient than traditional neon lighting.

What should I do if my neon sign arrives damaged?

If your sign is damaged upon arrival, take a short video of the affected areas and contact us via email within 24 hours. We’ll investigate the issue and send a replacement.

What materials are used to make the signs?

Our neon signs are crafted using acrylic plates, silicone light strips, LED lights, power supplies, controllers, remote controls, and installation accessories.

What are the dimensions of the signs?

Sizes vary, but most signs are approximately 37 inches wide by 24 inches high. We design them to comply with UPS, USPS, FedEx, and DHL shipping size limits.

What is the delivery time?

Orders are typically delivered within 20 business days.

Do I need a professional electrician to install my neon sign?

No, our signs are designed for easy installation, and most customers can set them up without professional assistance.

What LED neon colors are available?

We offer a selection of 9 colors: Red, Green, Blue, Yellow, Purple, Pink, White, Orange, and Turquoise.

How safe are LED neon signs?

Extremely safe! Our signs operate at low voltage, generate minimal heat, and remain safe to touch—even after running continuously for a week. Unlike traditional neon, our signs contain no glass. Instead, they have a flexible rubber-like feel and are mounted on durable acrylic backing.

Are the signs new or used?

All our signs are brand new.

Will the prices on the website change?

Prices may vary depending on product availability.

Do you ship outside the USA?

Yes! International shipping is available for an additional fee of $35.

Do you offer returns?

No, we do not have a return policy.

How can I get help with my design?

Send us an email with your ideas and requirements. Our team will create a professional digital proof for your approval.