Privacy policy

Last Updated: June 2026

At NeonXLED, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, or communicate with us.

1. Who We Are

NeonXLED specializes in custom LED neon signs and ready-made LED neon signs for homes, businesses, events, weddings, and commercial applications.

Website: https://neonxled.com

Email: sales@neonxled.com

2. Information We Collect

When you use our website, we may collect:

Personal Information

Name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely through our payment providers)

Order Information

Products purchased
Order history
Custom design requests
Uploaded logos, artwork, or design files

Technical Information

IP address
Browser type
Device information
Website usage data
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Create custom neon sign designs
Provide customer support
Send order updates and shipping notifications
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations

4. Payment Security

All payments are processed through secure third-party payment providers. NeonXLED does not store complete credit card information on our servers.

5. Custom Design Files

When you submit logos, artwork, text, or custom design requests, you confirm that you have the necessary rights and permissions to use those materials.

We use submitted files solely for quotation, design, production, and customer support purposes.

6. Cookies

Our website uses cookies to:

Remember customer preferences
Improve website performance
Analyze visitor behavior
Support marketing and advertising activities

You can disable cookies through your browser settings; however, some website features may not function properly.

7. Marketing Communications

We may send promotional emails regarding products, offers, and updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

8. Information Sharing

We do not sell customer information.

We may share information only with trusted service providers necessary to operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Marketing and analytics providers

These providers may access information only as necessary to perform their services.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Our website is protected using SSL encryption.

10. Data Retention

We retain customer information for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal, tax, and accounting requirements
Resolve disputes

11. Your Rights

Depending on your location, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to certain processing activities
Request a copy of your data

To exercise these rights, contact us at sales@neonxled.com.

12. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

13. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

15. Contact Us

If you have questions regarding this Privacy Policy, please contact us:

NeonXLED