Warranty Policy

Last Updated: June 2026

At NeonXLED, we take pride in the quality of our LED neon signs and stand behind our products. This Warranty Policy outlines the coverage provided with your purchase.

12-Month Limited Warranty

All NeonXLED LED Neon Signs include a 12-Month Limited Warranty from the date of delivery.

This warranty covers manufacturing defects and electrical component failures under normal use and operating conditions.

What Is Covered

Our warranty covers:

LED lighting defects
Power adapter defects
Dimmer and controller defects (if included)
Manufacturing defects
Electrical failures under normal use
Defects in materials or workmanship

If a covered defect occurs during the warranty period, NeonXLED may, at its sole discretion:

Repair the product
Replace defective parts
Replace the product
Provide an equivalent replacement product

What Is Not Covered

This warranty does not cover:

Accidental damage
Physical damage after delivery
Improper installation
Unauthorized modifications or repairs
Damage caused by misuse or negligence
Damage caused by incorrect voltage or power sources
Water damage to indoor-only signs
Normal wear and tear
Cosmetic damage that does not affect functionality

Warranty coverage may be void if the product has been altered, tampered with, or used in a manner inconsistent with its intended purpose.

Indoor and Outdoor Use

Indoor signs are designed for indoor environments only and should not be exposed to rain, moisture, or extreme weather conditions.

Outdoor-rated signs must be installed according to the provided instructions to maintain warranty coverage.

Warranty Claim Process

If you believe your product is defective, please contact us within the warranty period.

To submit a warranty claim, please provide:

Order number
Customer name
Photos of the product
Photos of the power supply and connections
Short video demonstrating the issue (if applicable)

Send warranty requests to:

Email: sales@neonxled.com

Warranty Assessment

Our technical team will review the information provided and determine the cause of the issue.

Depending on the nature of the defect, we may:

Troubleshoot remotely
Send replacement components
Request additional photos or videos
Arrange a repair or replacement

Installation Costs

The warranty covers the product only.

NeonXLED is not responsible for any installation, removal, reinstallation, electrician, labor, travel, or related costs associated with warranty claims.

Shipping for Warranty Claims

If a return is required for inspection, repair, or replacement, shipping instructions will be provided by our support team.

Customers should not return products without prior authorization.

Limitation of Liability

To the maximum extent permitted by law, NeonXLED's liability under this warranty shall be limited to the repair or replacement of the defective product.

NeonXLED shall not be liable for indirect, incidental, consequential, or special damages arising from the use of the product.

Contact Us

For warranty assistance, please contact:

NeonXLED