Shipping policy

Last Updated: June 2026

Thank you for choosing NeonXLED. We specialize in custom LED neon signs and ready-made LED neon signs designed for homes, businesses, events, weddings, and commercial spaces.

This Shipping Policy explains how we process and deliver orders.

Order Processing

All orders are reviewed and processed after payment has been successfully received.

Custom-made products require design review, production, quality inspection, and packaging before shipment.

Orders are processed during normal business days, excluding weekends and public holidays.

Production Time

Estimated production times:

  • Custom Text Neon Signs: 2–5 business days
  • Custom Logo Neon Signs: 3–7 business days
  • Ready-Made Neon Signs: 1–3 business days

Production times may vary during busy seasons, holidays, or for large commercial projects.

Shipping Time

After production is completed, orders are shipped through trusted courier partners.

Estimated delivery times:

  • United States: 4–8 business days
  • Canada: 5–10 business days
  • United Kingdom: 4–8 business days
  • Europe: 5–10 business days
  • Australia & New Zealand: 5–10 business days
  • Other International Destinations: 7–14 business days

Delivery times are estimates and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take up to 24–48 hours to appear after shipment.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed during checkout before payment is completed.

Any free shipping promotions will be clearly stated on the website.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated.

Delivery Delays

While we work closely with our shipping partners, delivery delays may occasionally occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions
  • Public holidays
  • High shipping volume periods

NeonXLED is not responsible for delays caused by third-party shipping carriers once an order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, additional shipping charges may apply for reshipment.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

To assist with investigations and claims, please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • Photos of the shipping label
  • Description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

NeonXLED

Email: sales@neonxled.com

Website: https://neonxled.com

Customer Support:
Monday – Saturday